The results of our customer satisfaction survey confirm that our customers value our professional service, high-quality products, and local support. This positive feedback shows we’re on the right path in many areas. However, the survey also revealed development opportunities, which we are addressing to make our operations even more customer-centric.

Based on this feedback, we have refined our 2025 goals, focusing on improving communication and ensuring timely deliveries – two key elements that directly impact customer experience quality.

Positive feedback highlights our strengths   

Our products were rated highly for quality (3.5/4), and our service – especially in sales – received high marks for expertise (3.59/4). Customers see Hyxo as a reliable partner and appreciate our fast response times. Open feedback included comments such as: 

“It’s easy to reach you.”
“Working with you is smooth and pleasant – thank you!”
“Helpful and knowledgeable staff.”

  

The high willingness to recommend our products confirms that our chosen suppliers meet high quality standards, giving us a strong foundation for continued development.  

Improvement areas require concrete actions 

The latest survey also highlighted areas for improvement. Customers pointed out delays in communication and reporting, showing that high product and service quality alone is not enough. Clear communication and meeting agreed timelines are also essential.

This feedback is a valuable reminder: quality alone isn’t sufficient if communication and deadlines don’t meet customer expectations.  

Towards a better customer experience   

Hyxo is committed to developing its operations based on customer feedback. Our concrete actions will ensure these improvements are visible and tangible in our customers’ everyday work.

To enhance communication, we are focusing on more proactive and clearer messaging. We aim to keep customers informed with up-to-date project and delivery information. To improve schedule adherence, we are clarifying delivery time communications and optimizing spare part logistics. We will immediately inform of any delays and always offer alternative solutions to minimize impact.

Our goal is to be a partner who meets – and exceeds – customer expectations. We are investing in fast, clear, and consistent communication, and in sticking to schedules. At the same time, we continuously improve our service quality to provide a complete package that supports our customers’ success.

Thank you to all our customers for your trust and open feedback. Together, we are building a stronger future. Customer experience development is a top priority at Hyxo – and we’re succeeding in it together with you.

Want to share your thoughts?

We’re always open to feedback and development ideas – feel free to get in touch, we’re listening!